Terms of service
1. Introductory provisions
These General Terms and Conditions (the “Terms”) govern the rights and obligations between the seller and the buyer when selling goods through the online store Malá Sonya, available at msonya.sk. The online store runs on the Shopify platform.
Seller:
Svitlana Osyka
Agátová 3460/7F, 841 01 Bratislava – Dúbravka, Slovakia
Company ID (IČO): 56578636
E-mail: eu.msonya@gmail.com
IBAN: SK18 8330 0000 0027 0301 3894
The buyer is a natural or legal person who places an order through the online store. A consumer is a natural person who, when concluding the contract, is not acting within the scope of their business activity.
Legal relations are governed in particular by Slovak Act No. 108/2024 Coll. on Consumer Protection, the Slovak Civil Code and other applicable laws of the Slovak Republic.
2. Orders and conclusion of the contract
The buyer orders goods via the shopping cart on the online store. Before submitting the order, the buyer can check and correct the entered details.
By submitting an order, the buyer confirms that they have read and agree to these Terms, the Privacy Policy and the complaints conditions.
The purchase contract is concluded when the seller confirms the order by e-mail sent to the buyer's e-mail address. We process orders after payment of a €20 deposit or the full amount in advance – without this payment the order is not bindingly accepted.
The seller reserves the right to refuse or cancel an order, in particular if the goods cannot be delivered. The seller will inform the buyer of this without delay.
3. Prices
All prices in the online store are final and stated in euros (EUR). The shipping cost according to the chosen delivery method is added to the price and is shown before the order is completed. Prices, discounts and promotions may change; the price valid at the time the order is submitted applies.
4. Payment terms
The buyer can pay for the goods:
- by card online via the secure Stripe payment gateway,
- by bank transfer to the seller's account (please use the order number as the payment reference),
- with a €20 deposit and the remaining amount paid on delivery.
Detailed payment information can be found on the Shipping and Payment page.
5. Delivery terms
We deliver goods via Slovak Post (Slovenská pošta, a.s.). The standard delivery time is approximately 10 business days from order confirmation. Detailed information on delivery prices and methods can be found on the Shipping and Payment page.
The stated delivery times are indicative. The seller is not responsible for delays caused by the carrier, customs procedures or circumstances beyond the seller's control. The risk of damage to the goods passes to the buyer upon receipt. On receipt, the buyer must check that the packaging is intact; we recommend refusing a visibly damaged parcel and contacting us immediately.
6. Withdrawal from the contract
The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.
The consumer notifies the seller of the withdrawal by a clear statement – by e-mail to eu.msonya@gmail.com or in writing. The deadline is met if the consumer sends the notice before it expires.
The consumer must send the goods back no later than 14 days after withdrawal to: Oštepová 1517/2, 040 01 Košice, Slovakia. The direct cost of returning the goods is borne by the consumer. We do not accept parcels sent cash on delivery.
The seller will refund all payments received no later than 14 days after receiving the notice of withdrawal, using the same payment method the buyer used. We may withhold the refund until the goods have been returned or proof of their dispatch has been provided.
The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
7. Complaints and warranty
The goods sold are covered by a statutory warranty period of 24 months, unless stated otherwise. The warranty does not cover normal wear and tear or defects caused by improper use or storage.
The buyer can make a complaint by e-mail to eu.msonya@gmail.com or at the seller's address. The seller will handle the complaint without undue delay, no later than 30 days from its submission, and will inform the buyer of the result.
8. Alternative dispute resolution
The consumer has the right to contact the seller with a request for redress if they are not satisfied with the way their complaint was handled. If the seller rejects the request or does not reply within 30 days, the consumer has the right to submit a proposal for alternative dispute resolution to the competent body, in particular the Slovak Trade Inspection (www.soi.sk).
9. Intellectual property
All content of the online store – in particular texts, photographs, graphics, the logo and the name Malá Sonya, as well as their arrangement – is protected by copyright and is the property of the seller or its licensors. The buyer may not reproduce, distribute, modify or otherwise use this content for commercial purposes without the seller's prior written consent.
10. Relationship with Shopify
The online store Malá Sonya runs on the Shopify platform, which enables us to provide our services. However, any sale or purchase made in our store is concluded directly with the seller (Malá Sonya). By using the store, you acknowledge that Shopify is not responsible for any aspect of the sale between you and the seller, including any damage arising in connection with the purchased goods.
11. Limitation of liability
The seller makes every effort to present information and goods in the online store accurately and up to date. However, the appearance of goods (especially colours) may vary slightly depending on the buyer's device settings. The seller is liable for damage to the extent laid down by the applicable laws of the Slovak Republic. This does not affect the consumer's statutory rights.
12. Final provisions
These Terms take effect on 29 September 2026. The seller reserves the right to change them; for a specific order, the Terms in force at the time the order was submitted apply.
The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Bratislava Region.
If you have any questions about these Terms, please contact us at eu.msonya@gmail.com.